Refund policy

Please choose items carefully as we don't refund for change of mind.

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

The customer will be responsible for sending it back at their own expense unless we made an error, by sending the wrong item to what was on your order.

To start a exchange, you can contact us at exclusive.collections.aus@gmail.com. If your exchange is accepted, we’ll send you our return address or if applicable a return shipping label. Items sent back to us without first requesting an exchange will not be accepted.

You can always contact us for any exchanges or faulty item return questions at exclusive.collections.aus@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, Faulty damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. But we can offer an exchange or credit note/gift card on the sale item.

Refunds
Please choose items carefully as we don't refund for change of mind or wrong size.